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  • CONCEPT STORE - avant-garde fashion and trends
  • CONCEPT STORE - avant-garde fashion and trends

Terms and Conditions

 

In which countries can buy online?

Currently you can make your purchase from Worldwide

¿Replace the articles marked "sold out"?

If an item is out of stock, we will try to replace it ASAP. If there is no stock, we will withdraw the web.

I get the same product I see in the picture?

Yes, except for those products with traditional processes where there might be aslight difference in the finish.

What should I do if I receive a defective item?

victimsstore.com only sell items in perfect condition, so if exceptionally an item comes to you with a tare you must contact us ASAP

What should I do if I receive a wrong item?

If at any time, by mistake, you get an item that you did not ordered contact us as soon as possible.

What form of payment I can use to make my purchase?

We have the following payment methods: Paypal / Credit Card

Where I can get my order?

You can receive the address of your choice (home, work, etc.-).

Can I track the status of my order?

We will send the tracking number // POSTAL or CARRIER

 How do I return an item?

you must contact with us via email to report the return, shipping will be by registered post. in sales period  or items with a discount of 20% or higher no refund will be allowed, in this case send you a coupon/code for the value of the purchase for you to be exchanged within 90 days, in no case the purchase money will be lost.

What is the deadline to make a return?

The deadline for any return is 14 days from the date of purchase.

 How will the amount of my refund?

Once approved the refund will receive the amount in the same way you made ​​your purchase

In case of a total return, i.e. all items of an order, the shipping costs will be deducted from the refund (Spain 7,50 euro / other countries 14 euro).

When will I receive my refund amount?

After approving the return (items must be in perfect condition and have theinside labels) will receive an email confirmation telling you that the amount iscredited to your account within days.

Remember that the payment to the credit card always depends on your bank.